Shipping & Delivery Policy
At Scott & Natalie Sydney, we aim to deliver your order as quickly and efficiently as possible. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.
Order Processing Time
All orders are processed within 1–3 business days after payment has been successfully received.
Once your order has been shipped, you will receive a confirmation email containing your tracking information, allowing you to monitor the status of your delivery.
Orders placed during weekends or holidays will be processed on the next available business day.
Estimated Delivery Time
The average delivery time is between 3–7 business days, depending on your location and local carrier services.
Please note that delivery times are estimates only and may occasionally be affected by:
- high shipping volumes
- customs inspections
- public holidays
- carrier delays
We always do our best to ensure your order arrives as quickly as possible.
Shipping Method & Origin
To offer a wide selection of products and competitive pricing, some orders may be shipped directly from our international fulfillment partners.
This allows us to process and deliver products efficiently while maintaining high product availability.
Depending on your location, shipments may originate from international warehouses, including our logistics partners.
Customs & Import Duties
In some cases, international shipments may be subject to customs duties, taxes, or import fees determined by the destination country.
These charges, if applicable, are the responsibility of the customer and are not controlled by Scott & Natalie Sydney.
Shipping Costs
Shipping costs are calculated at checkout and depend on several factors, including:
- destination country
- shipping method
- weight and size of the package
The total shipping cost will always be clearly displayed before completing your purchase.
Delivery Responsibility
Once a package has been marked as delivered according to the shipping carrier's tracking system, responsibility for the package transfers to the customer.
Please ensure that:
- your shipping address is entered correctly
- your delivery location is secure
If an incorrect address is provided during checkout, we cannot guarantee successful delivery.
Address corrections must be reported within 24 hours after placing the order.
Tracking Your Order
After your order has been shipped, you will receive a tracking number by email.
This allows you to follow the progress of your shipment through the carrier’s tracking system.
Contact Information
If you have any questions regarding shipping or delivery, please contact our support team.
Business Name
Scott & Natalie Sydney